=How to respond to bad news in English=
A: Hello Mr. Miller, it's nice to see you. How are you?
B: Hello Andy, good to see you too. You might already know this, but actually one of our branches was shut down recently. Down-sizing.
A: I would never have thought that could happen.
B: I know, we're all surprised, but it's not the end of the world. We'll figure it out.
A: I’m sure you will.