top of page

【Class Material】 Upper Intermediate : WEEK 9

WEEK 9 : Section1~4         


---------------------------------------------------------------------


1.)   Presentation: Student 4 Presentation (Review Dealing with Questions)



Business Activity: Dealing with Questions


Inviting Questions

Are there any questions? 

Does anyone have any questions? 

If you have any questions, I can answer them now.

 

Checking Understanding

Sorry, I couldn't hear you. Can you repeat that? 

Sorry, I don't understand the question. 

 

Step 1: Let me confirm your question.  

Step 2: You're asking me...is that right?

 

Commenting on the Question

Thank you for that question. 

That's a good/great/important question. 

That's an interesting point.

 

Structuring your answer

I think there are two parts to your question. 

First of all, ...and for your second point...

 

Checking if You Answered the Question

Did that answer your question?

Have I answered your question?

Does that make sense?


---------------------------------------------------------------------



2.)  Meeting Roleplay 3: Solving Problems



Problem: 

Our company has experienced a decline in customer satisfaction recently. Customer complaints have increased, and we have received negative feedback about our products and services. This situation affects our reputation and could lead to customer loss. Our customer service team struggles to address all the complaints. The complaints include:

  1. Product defects or issues, resulting in dissatisfaction and frequent returns.

  2. Poor communication, including slow responses to inquiries or unclear product usage instructions.

  3. Shipping and delivery problems, such as delays and incorrect items sent.

  4. Long wait times for customer support, whether by phone, email, or online chat.

  5. Unresponsive or unhelpful customer representatives.


Goal: 

Discuss and propose strategies to enhance customer satisfaction and address these issues.



BUSINESS ACTIVITY:

CONTROLLING THE DISCUSSION IN MEETINGS FUNCTIONS AND KEY PHRASES


Introducing the Subject

  • We’re here today to focus on discussing (topic of the meeting).

  • We need to go over (topic of the meeting) in detail.

Keeping to the Right Subject

  • Let’s not stray from the main topic.

  • Can we return to that point later?

Changing the Subject

  • I think we’ve sufficiently covered this issue.

  • Shall we move forward to the next point?

Concluding and Summarizing

  • I believe that wraps things up.

  • I’ll send out a summary in an email shortly.

  • Thanks for your participation, everyone. Take care.

BUSINESS ACTIVITY: SOLVING PROBLEMS

Explaining the Problem

  • We’re facing an issue with…

  • There seem to be some complications with…

  • We’re unable to…

  • We tried (action), but unfortunately, it didn’t resolve the issue.

Solving the Problem

  • We need to take action by…

  • One possible solution could be to…

Promising Action

  • I’ll make sure to (take some action).

  • I’ll ask (someone) to handle (a specific action).

Responding and Thanking

  • No need to worry.

  • That sounds like a potential solution.

  • Thanks for your suggestions, everyone.

  • Let’s go ahead and try that approach.


---------------------------------------------------------------------



3.) Business Discussion: Business Training



Vocabulary List:

  1. Workshop – A session where participants engage in practical activities and discussions to develop specific skills or knowledge.

  2. Skills Development – The process of learning or enhancing abilities to improve job performance and career prospects.

  3. On-the-Job Training – Learning that takes place while an individual is performing their regular job tasks, often guided by a more experienced colleague.

  4. Certification – Official recognition or validation that someone has successfully completed a training program or acquired a specific skill.

  5. Mentorship – A relationship where a more experienced individual provides guidance and support to help another person grow professionally.

  6. Soft Skills – Non-technical skills, such as communication, teamwork, and problem-solving, that are crucial for success in the workplace.

  7. Continuing Education – Ongoing learning that professionals pursue to maintain or improve their skills over time.

  8. E-Learning – Education or training conducted via electronic media, often delivered through online courses.

  9. Professional Development – Activities and learning experiences designed to improve a person’s abilities and advance their career.

  10. Apprenticeship – A structured program where individuals learn a trade or skill by working under the guidance of a skilled professional.



Business Training Article: 

Continuous learning and development are essential for staying competitive in today’s fast-changing business world. Many companies invest in workshops, on-the-job training, and mentorship programs to help their employees grow and succeed. Certification and e-learning courses allow individuals to gain new skills or stay current in their fields. Soft skills, such as communication and teamwork, are increasingly valued alongside technical expertise. Professional development is an ongoing process, and those who invest in it are often better positioned for promotions and career advancement.


Discussion Questions:

  1. How important is business training in helping employees develop their careers?

  2. Have you ever participated in a workshop or training program? What did you learn?

  3. How do you think soft skills contribute to success in the workplace compared to technical skills?

  4. What are the advantages and challenges of e-learning compared to traditional in-person training?

  5. What skills do you believe are most important to develop for future career growth?


--------------------------------------------------------------------- 


 

4.) Casual Discussion: Relations with Other People


Vocabulary List:

  1. Friendship – A close relationship between two people based on trust, support, and mutual respect.

  2. Acquaintance – Someone you know but do not have a close or intimate relationship with.

  3. Conflict – A serious disagreement or argument between people, which may need resolution.

  4. Trust – A firm belief in the reliability, truth, or ability of someone.

  5. Communication – The exchange of information, ideas, or feelings between people through speaking, writing, or body language.

  6. Empathy – The ability to understand and share the feelings of another person.

  7. Support System – A network of people who provide emotional, financial, or practical help during difficult times.

  8. Networking – The act of building and maintaining professional or social relationships for personal or career benefits.

  9. Compromise – An agreement where both sides make concessions to resolve a disagreement or reach a decision.

  10. Respect – Admiration for someone’s qualities or achievements, often reflected in how we treat them.



Relations with Other People Article: 

Human relationships, whether personal or professional, are built on communication, trust, and empathy. Strong friendships and supportive networks are essential for navigating life’s challenges. In professional settings, networking is key to career growth, while in personal relationships, conflict resolution and compromise are crucial to maintaining harmony. Understanding and respecting the perspectives of others can help strengthen bonds and create deeper connections. Whether it’s a close friendship or a professional acquaintance, managing relationships effectively is an important life skill.


Discussion Questions:

  1. How do you build and maintain strong relationships with the people in your life?

  2. What strategies do you use to resolve conflicts, either at work or in personal relationships?

  3. How important is communication in building trust and understanding between people?

  4. Have you ever had to make a compromise in a relationship? How did it work out?

  5. How do you balance personal and professional relationships in your life?


--------------------------------------------------------------------- 

bottom of page