WEEK 10 : Section1~4
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1.) Presentation: Student 5 Presentation (Review Business Activity: Dealing with Questions)
Business Activity: Dealing with Questions
Inviting Questions
Are there any questions?
Does anyone have any questions?
If you have any questions, I can answer them now.
Checking Understanding
Sorry, I couldn't hear you. Can you repeat that?
Sorry, I don't understand the question.
Step 1: Let me confirm your question.
Step 2: You're asking me...is that right?
Commenting on the Question
Thank you for that question.
That's a good/great/important question.
That's an interesting point.
Structuring your answer
I think there are two parts to your question.
First of all, ...and for your second point...
Checking if You Answered the Question
Did that answer your question?
Have I answered your question?
Does that make sense?
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2.) Meeting Roleplay 1: Evaluating Options
Background:
Our company seeks to encourage employees to learn one of four foreign languages to enhance global competitiveness. The options are English, French, Spanish, and Chinese.
Goal:
We need to develop effective strategies to motivate our employees to study one of these languages.
BUSINESS ACTIVITY:
CONTROLLING THE DISCUSSION IN MEETINGS FUNCTIONS AND KEY PHRASES
Introducing the Subject
We’re here today to address (topic of the meeting).
We need to go over (topic of the meeting) in detail.
Keeping to the Right Subject
Let’s stay focused on the main topic.
Can we revisit that point later on?
Changing the Subject
I believe we’ve fully explored this point.
Shall we move on to the next agenda item?
Concluding and Summarizing
I believe that covers everything.
I’ll follow up with a summary via email.
Thank you all for attending. Goodbye.
BUSINESS ACTIVITY: EVALUATING OPTIONS
Saying Why an Idea is Good
A key advantage of this is that...
Another major benefit is that...
I’m particularly drawn to the idea that...
(Idea) is appealing because...
(Idea) is a really promising option because...
(Idea) is an excellent solution because...
Describing Weak Points
One potential drawback is that...
Another concern is that...
One issue that stands out is...
Another point to consider is...
I’m not entirely convinced that...
I think (idea) might be too...
Stating a Preference
I’d prefer to (action) because...
I believe (idea) is the better choice because...
I’d lean towards (idea) because...
I’d opt for (idea) because...
(Idea A) is a stronger choice compared to (Idea B).
(Idea A) is more fitting than (Idea B).
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3.) Business Discussion: Services
Vocabulary List:
Customer Service – The support and assistance provided by a company to its customers before, during, and after they purchase products or services.
Outsourcing – The practice of hiring an external company to handle certain business functions or services.
After-Sales Support – Services offered to customers after they have purchased a product, such as maintenance, repair, or help with using the product.
Service Agreement – A formal contract between a service provider and a client, outlining the terms and conditions of the service.
Client Satisfaction – The level of happiness or contentment a customer feels after receiving a service or product.
Customization – Modifying a product or service to meet the specific needs or preferences of an individual customer.
Helpdesk – A resource that provides technical support and assistance to customers who need help with a product or service.
Subscription – A business model where customers pay regularly (monthly, yearly) to access a service.
Turnaround Time – The time it takes for a service or task to be completed from the moment it is requested.
Feedback – Information provided by customers about their experience with a product or service, used to improve future performance.
Services Article:
Providing high-quality services is crucial for any company to build a loyal customer base. Good customer service, including after-sales support, can greatly enhance client satisfaction and lead to repeat business. Outsourcing certain services can help companies focus on their core operations, while service agreements ensure that both the client and the provider are clear about expectations. Customization allows businesses to offer personalized solutions, improving the customer experience. Collecting feedback is essential for businesses to continually improve their services and maintain a competitive edge.
Discussion Questions:
What do you think are the key elements of excellent customer service?
Have you ever had a negative experience with a company’s customer service? How was it handled?
How important do you think client satisfaction is in building long-term relationships?
What are the advantages of outsourcing services for companies, and are there any drawbacks?
Do you prefer subscribing to services (like streaming platforms) or paying for individual purchases? Why?
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4.) Casual Discussion: Any Topic from Group
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