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【ビジネス電話対応】これさえ覚えれば取り次ぎは完璧!

こんにちは。


今日は『ビジネス電話対応方法』の練習動画をご案内します。

動画では

①ダイアログ(2種類)

②ダイアログで使ったフレーズ

③電話対応ロールプレイ

④困ったときに使えるフレーズ

の順番でご覧いただけます。


まず、電話対応ダイアログはこちら

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■スクリプト

ダイアログ①

H: Good morning, ABC company. How can I help you?

A: Hello, this is Andy from English Scrum. Can I speak to Mr.Smith, please?

H: I’ll transfer you to him. Please hold..................

H: I’m sorry. He is away right now.

A: Do you know when he is coming back?

H: I'm afraid that I am not sure. Would you like to leave a message?

A: No, it’s okay. I’ll call him back later.

H: Alright, thank you for your call, have a nice day.

A: You too, Good bye.


ダイアログ②

H: ABC company, This is Hanako.

A: Hello, this is Andy from English Scrum.

H: How can I help you?

A: I got a phone call from John earlier today and I’m returning the call.

H: Just a moment, please.................

H: I'm afraid that he is in a meeting right now.

A: Alright. May I leave a message?

H: Sure.

A: Could you ask him to call me at around 3 today? I'll be available at that time.

H: No problem, is there anything else I can help you with?

A: No, that's fine. Thank you.

H: Thank you so much for calling. Goodbye.

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こちらの動画で練習してみてくださいね⇩













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